• Why Investor Relations?

    For more than 40 years, the CFA Institute has advocated for efficient capital markets that are ethical, transparent, and provide investor protections. One of the Institute’s guiding principles states: “Investors need complete, accurate, timely and transparent information from securities issuers.”

  • Why InsuranceIR?

    Insurance companies face unique challenges when communicating with investors and InsuranceIR is uniquely suited to help with industry-specific support.

    The primary purpose of this blog is to offer specific ideas on how insurance companies can achieve that objective.

    The supporting pages offer information on InsuranceIR's capabilities and how firm principal Heather J. Wietzel can help your company improve your investor communications.

  • Pages

  • Copyright 2012

What’s an Insurance Company To Do?

We’re entering another quarterly reporting season and it continues to feel as if every glimmer of good news for the property casualty insurance market is offset by something in the bad news column.

So, (from an investor relations perspective) what’s an insurance company to do?

In my opinion (and there’s research to support this view), the greatest potential upside lies in doing even more to educate investors about your company’s strategy. Better communication isn’t a way to mask weak performance. But better communication can reduce uncertainty and bolster management credibility, arguably a company’s most important intangible asset (see “Be Forthright to Counter Prevailing Mood” for more on this concept).

To get the “educating” ball rolling, here are some ideas for consideration:

  • Premiums – Not all geographies and industries are equal in this economy. Help investors understand your company’s business by distinguishing its markets. Consider highlighting lower-than-average unemployment in your company’s key states or relevant trends in targeted industries. This post gives a few other ideas.
  • Inflation/deflation — Be ready for questions about inflation/deflation. Be prepared to talk both about how these trends might be affecting reserving for current losses and whether a change in your company’s inflation expectations has been a driver of reserve releases for recent accident years. (Also, be set to discuss the potential effect on your company’s investment results.)
  • Judicial climate – Six months ago, I talked about medical malpractice carriers being asked about “slippage” of tort reform in various states. The questions focused on pressure on awards and settlements (longer term) and defense costs (shorter term). In recent months, I’ve started to hear similar questions asked of insurers with broader commercial liability exposure.
  • Reserves – This is another topic I’ve addressed before, but insurance investors need to understand reserve trends to be confident in a company’s strategy. This April post offered a summary of potential disclosures.
  • Muni portfolio – Investors are still sensitive to the default risk of some municipalities. Last quarter, I talked about data companies might consider making available to investors to mitigate their concerns.

These ideas offer a starting place for most property casualty insurance companies.  I would welcome the opportunity to discuss specifics ways in which your company could help investors better understand its business strategy.

Rating Agency Solution – Confidentiality Agreements?

As a quick update to Wednesday’s post, here’s a link to a general letter from Standard & Poor’s (dated August 16) that points out the confidential provisions of their engagement letters.

Newsflash: SEC Removes Exemption for Credit Rating Agencies from Regulation FD

Earlier today, the SEC issued the final rule removing the Reg FD exemption for “nationally recognized statistical rating organizations and credit rating agencies for the purpose of determining or monitoring credit ratings.” The commission did not ask for comments before issuing a final rule because the change was required by Regulation FD Dodd-Frank.

The full text is available on the SEC’s website at Implementing the Dodd-Frank Wall Street Reform and Consumer Protection Act.

The rule does not make any specific comments on financial strength ratings vs. credit ratings, which means insurance companies should be prepared to function under this rule in the short term, even if the commission makes some clarification in the future.  I discussed some of the potential ramifications in an earlier post.

Quick Tip: A New Tool

Dominic Jones, founder of IRWebReport.com and President of IR Web Reporting International Inc., is on a roll! (Just last week, he did a great piece on the future of news releases, as noted in my post “The Basics on Advisory Releases.”

Earlier today, he posted “Make your IR website financial tables interactive with the free Excel Web App.” I have no direct experience with the Excel tool he’s describing.  BUT, it appears to provide the solution to a stubborn website challenge faced by investor relations/accounting teams that don’t have huge IT support groups.

Quick thought — with a tool of this type, companies don’t need to create a new financial supplement each quarter, they can just add columns! That’s a lot of time saved, for a lot of people, particularly when you consider the typical supplement for an insurance company can run 20-30 pages.

Plus, making information available in formats that are useful to investors is just a good idea.  Thanks to Dominic for keeping us focused what’s important and aware of key tools!

An Opportunity to Educate

Thank you again to the IWOGC!  A good group.

I always feel privileged when I’m asked to help others learn more about a topic with which I’m familiar. This evening, I spoke at the local chapter (IWOGC) of the National Association of Insurance Women on the topic of “Material Nonpublic Information.”

The objective of the chapter is:

“… to promote insurance education, to support the professional advancement of its members, to cultivate fellowship within the Association, to strengthen loyalty to the industry and to promote membership.”

About 40 women from area insurance companies attended tonight’s dinner They were interested in learning more about this topic so they could better respond to the needs of their organizations and the requirements of their positions. I salute their desire to continue to learn!

The presentation covered the basics of Regulation FD, selective disclosure and how the topic relates to day-to-day business activities.

The Basics on Advisory Releases

Kudos to Dominic Jones for putting together a useful reference guide called Step by step: how to do an advisory earnings release.

Dominic is the founder of IRWebReport.com and President of IR Web Reporting International Inc. He has more than 20 years of experience in journalism, investor education and online investor relations communications.

I’ll admit I have a few — very modest — quibbles with the exact steps he describes.  But I’m in general agreement with the concept.

In my view, advisory releases of web-based information are the future of public company disclosure. First off, the process should just be simpler (after any necessary learning curve).

Second, the potential — cost- and effort-free — improvement in communications seems unlimited. A very basic example:

  • Discussion of quarterly premiums includes a statement that “our new BOP product has been well received by agents and policyholders …”
  • Elsewhere on the company’s site, as part of the organization’s ongoing marketing communications, there is a page devoted to that new product, with coverage details and feature highlights. The marketing and communication teams have had that language (for external viewing) approved by all relevant internal parties.
  • A motivated investor might have made the connection, now it is simple and we can do it for them with almost no effort.

I would add that companies also benefit from greater control over the appearance, format and accuracy of the information being disclosed and should see substantial cost savings.

Hopefully investors will benefit because companies can focus greater resources on content and less on process (again, after the learning curve).  In any case, investors should see companies providing information in more user-friendly formats, e.g., excel spreadsheets for tabular data.

Looking Forward vs. Earnings Guidance

In yesterday’s post, I talked about the importance of looking forward in communications with investors. It occurred to me that a brief clarification would be useful.

All investors are evaluating the future potential of companies they are considering, whether or not the management talks specifically about the future. For property casualty insurance companies, investors want to understand how the company will increase book value over time, which means they need to assess the outlook for both insurance operations and the investment portfolio.

I believe management greatly improves an investor’s ability to assess the future by:

  • Articulating the strategic initiatives being employed to position the business for success
  • Discussing the best and worst case scenarios envisioned under the plan and
  • Providing interim updates on metrics used internally to assess progress

As one example, I encourage you to look at the investor communications made available by RenaissanceRe Holdings Ltd. In my view, they do an excellent job presenting their business strategy. (Note: I am using RNR as an example because I do not have a relationship with the company.)

While articulating management’s vision provides important insight for investors, it is entirely distinct from providing “earnings guidance,” or specific targets for selected financial measures. (Targets are most commonly given for net and operating income as well as for key earnings drivers such as the premium growth rate and the combined ratio.)

In my opinion, providing earnings guidance is actually less valuable to investors than insightful qualitative information. This view was supported by investor comments in Rivel Research’s “2009 Perspectives on the Buy-side,” which noted:

“Indeed, guidance is now more about intangibles and effective, clear communications than it has ever been before – showcasing the persuasive importance of transparency. Providing qualitative insights into the business strategy is the kind of guidance which reigns supreme during the present market turmoil, outranking revenues, margins and earnings.”

Finally, the SEC has long encouraged companies to look forward in their communications.  For example, in an extensive Interpretative Release issued in 2003, the commission said:

“Throughout MD&A, including in an introduction or overview, discussion and analysis of financial condition and operating performance includes both past and prospective matters. In addressing prospective financial condition and operating performance, there are circumstances, particularly regarding known material trends and uncertainties, where forward-looking information is required to be disclosed. We also encourage companies to discuss prospective matters and include forward-looking information in circumstances where that information may not be required, but will provide useful material information for investors that promotes understanding.”

Stand Out by Looking Ahead

I kicked off September with a trip to New York to attend an investor conference, where I had the opportunity to listen to a number of insurance company presentations. I also visited with several other analysts. (It’s always good to see industry and investor friends, thanks to all!)

Attendance at the conference was excellent, despite the holiday week timing, which is good news for the industry. But I saw continued uncertainty, with investors appearing even more pessimistic than two months ago about the near-term outlook for the industry as a whole. For example, surprisingly few managements were asked about the pricing environment. And when asked, the questions seemed pro forma, as if investors didn’t really expect to hear anything new or upbeat about commercial or E&S pricing trends (the overall view of personal lines remains a bit more favorable).

That said, the continued interest in insurance stocks argues that all is not lost and that this is the time to step up outreach to investors, not cut back.  (Three out of four U.S. property casualty insurance companies are trading at a discount to book value, one can argue that some must have favorable prospects.)

There is no one-size-fits-all solution to translate investor attention to action in this market (making it difficult to make recommendations here that are appropriate to all situations). But investor needs generally are best met by clearly and credibly articulating the business strategies that will differentiate a company’s business in years to come. To meet that need, I recommend shaping communications around the strategic plan (appropriately modified for competitively sensitive information), supported by the metrics used to measure the success of the initiatives.

The need for this type of forward-looking communications exposes a message weakness for many insurance companies. Managements often seem most comfortable explaining how they have gotten the company to where it is today, describing successes in very different insurance and investment environments. Investors may listen politely, but that focus is not the best use of their time, or management’s.

Holding Our Breath?

Second quarter went by in a flash. And from what I’ve seen, insurance companies did a credible job of minimizing surprises (an important component of managing uncertainty).

But as I settle back to consider what’s next, I have to say it feels like we’re all holding our breath. We all seem to be waiting for “something” to happen on any one of a number of fronts — pricing, reserve adequacy, yields, etc.

I encourage using this lull, which is likely to be brief, to look seriously at strategic messaging.  Companies can protect management credibility and avoid unnecessary surprises by using third-quarter disclosures as part of any transition in business strategy, metrics or performance targets.

This also is a good time to look at the business description in the 10-K.  SEC filed documents are among the most important resources for institutional holders. In addition, the SEC is stressing consistency between those materials and other communications.

My plans for the coming weeks include attending an industry conference in New York and watching closely for SEC commentary on proxy rules and other topics.  I’ll post insights.

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Rating Agencies To Lose Reg FD Exemption?

As Fitch noted earlier this week, one provision of Dodd-Frank instructs the SEC to remove the exemption from Regulation FD for “entities whose primary business is the issuance of credit ratings” within 90 days of the “enactment of this sub-title” (SEC. 939B).

Click for my September 29, 2010, update post

Insurance companies should be concerned about this potential change for important business reasons, but there also are investor relations implications. (Because of the role of financial strength ratings, insurance companies interact with rating agencies at least as often as they do with sell-side analysts actively following the company. The depth of information provided to the rating agencies is substantially greater.)

Investor relations often is integral to monitoring Reg FD compliance with investor audiences but does not necessarily have a primary role in ratings agency communications for insurance companies.

I’m sure legal groups will be talking about this provision soon (in great detail).  In the meantime, here are a few considerations from the investor relations viewpoint.

  • Will companies want IR to sit in on conversations/meetings with rating agency representatives to monitor for unintentional disclosures?
  • If management cannot make “alert” calls to ratings agency analysts prior to key announcements, who will devote time to those calls in the hours after the release is issued?
  • What role does IR take in the development and review of the lengthy (100+ slides) decks used for rating agency presentations and of the responses to various questionnaires and other rating agency inquiries?

I am very interested in any thoughts my readers might have on this topic.

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