• Why Investor Relations?

    For more than 40 years, the CFA Institute has advocated for efficient capital markets that are ethical, transparent, and provide investor protections. One of the Institute’s guiding principles states: “Investors need complete, accurate, timely and transparent information from securities issuers.”

  • Why InsuranceIR?

    Insurance companies face unique challenges when communicating with investors and InsuranceIR is uniquely suited to help with industry-specific support.

    The primary purpose of this blog is to offer specific ideas on how insurance companies can achieve that objective.

    The supporting pages offer information on InsuranceIR's capabilities and how firm principal Heather J. Wietzel can help your company improve your investor communications.

  • Pages

  • Copyright 2012

Pre-release WITHOUT a Surprise?

All too often, the pre-release is only pulled out of the IR “toolbox” when it looks as if results will be below expectations, or a surprise to investors. Pre-releases are valuable for that use, as I discussed last June.

But a pre-release might be even more useful when there is no surprise and it can reinforce that a company’s strategies for valuation creation are working.

The arguments in favor of giving investors a preliminary look at in-line results are unusually compelling this year-end. I suggest insurance companies give serious consideration to a pre-release during January, particularly companies that will be presenting at conferences before their release date.  (We can leave for another day the discussion of whether companies should pre-release information every quarter – and what signals might be sent with pre-release timing.)

So what are my rationales for recommending pre-releases this quarter?

Investor Concerns

Insurance investors are very worried about a number of issues that they believe may lead insurance companies to report results below expectations. From my conversations with the analysts, and what I’ve read in the published research, the three that they consider most likely for year-end are:

  • Unusual weather losses (or catastrophe losses for companies with international exposure)
  • Swing from favorable to adverse development (discussed at length in my post “The Elephant in the Room”)
  • Portfolio weakness (in both the equity and bond portfolios), leading to lower book value

And since those are very real concerns, some companies are likely to report results that have been affected by one or more.

For companies that are not being affected by these issues, putting early commentary in investor hands may help avoid being grouped with peers reporting weaker results!

Mindshare

Also, insurance companies – more than ever — need investors to understand the underlying fundamentals of their business – the strategies that will allow the company to excel in all markets. While the financial results are the “scorecard” of a company’s strategy, the numbers alone rarely give the additional insight that allows investors to identify those companies that may deserve a premium multiple.

But a quick look at the SNL calendar shows that about 60 insurance companies have already scheduled their earnings release and call for the first three weeks of February. During those weeks, the numbers often will take a front seat, and in depth attention will be given first to those companies reporting out-of-line results

For companies with in-line results, putting the commentary in investor hands before the crush of year-end reporting may improve mindshare – more important this year than ever!

So, What Should the “No Surprise” Release Say

Pre-releases – for any purpose — are entirely custom. There are no strict rules for the form or content, in fact there really aren’t even any specific expectations. They clearly are distinguished from earnings releases because they rarely have extensive tabular data. And the financial values that are included usually are described as “preliminary” or given in ranges (e.g., between $10 and $15 million).

For the “no surprise” release, I believe the content should parallel the commentary that an insurance company CEO would give on the quarterly conference call. In a series of quotes from management, the pre-release should summarize the (preliminary) results in the context of the company’s business strategy.

Alternatively, the content could parallel that planned for the Executive Summary of the MD&A. In an interpretative release that discussed the use of the Executive Summary, the SEC included this statement as part of its comments:

“A good introduction or overview also would provide insight into material opportunities, challenges and risks …

  • on which the company’s executives are most focused for both the short and long term, as well as
  • the actions they are taking to address these opportunities, challenges and risks.”

In my view, that’s a pretty good description of what might appear in the pre-release!

For Insurance Companies: Managing the Message Webinar

Please join me on Thursday, January 20, from 1:30-3:00 p.m. ET for a (free) SNL Financial* webinar titled “Investor Relations for Insurance Companies – Managing the Message.”

For this webinar, I’ll be part of a panel discussing the challenges faced by insurance-sector IR teams and how to overcome those challenges through a program to attract and retain the right investors, with the ultimate goal of increasing company valuation.

(Also, the webinar will provide CE credits for the CFA Institute and National Association of State Boards of Accountancy.)

* Full Disclosure:  InsuranceIR LLC purchases data services from SNL Financial and participates in their “IR Partner Program.” Under the terms of that program, any company that contracts for services from SNL based on my recommendation receives a credit on their initial bill. InsuranceIR does not receive any cash compensation for referrals. By participating in various marketing activities with SNL, I may receive non-cash benefits, such as higher visibility.

10-K as a Resource for the IR Team

I’m on record that I believe the filed documents – in particular the 10-Ks and 10-Qs – should be integrated with the investor communications effort.  At many companies, the first step is making them a resource for the investor relations team.

Yesterday, WebFilings hosted a webinar on that topic — “Using the 10-K to Enhance the Investor Relations Effort.”

On the webinar, I made a few related points that I think should be top of mind for all IR teams:

  • Management attention – CEOs and CFOs are engaged in the process. They have “direct and personal accountability” for the 10-K and 10-Q content, which means these documents often offer investors important insight into business strategy and outlook, even if that information is buried is fairly dry prose.
  • SEC focus – The SEC wants consistency in communications, inside and outside the filings. Using the 10-K as a resource for news releases, scripts and other materials helps foster a consistent message.
  • Reg FD compliant – Material in a published 10-K is already full disclosed.  With a few caveats, largely related to “guidance” items, there is little FD risk in using material from the 10-K.
  • (at least some) Investor read the filed documents – The investors who read these materials consider the information to be important.  They trade on it and use it to shape their views. When the IR team uses the 10-K as a resource, it makes sure those strategic messages are shared more broadly.

The presentation is available for download on SlideShare.

An audio replay of the webinar will be available in the archived webinars section of the WebFilings site.

Full Disclosure: In November, I posted an item about WebFilings and the potential value of their tool for investor relations. I have no business relationship with WebFilings, but they have been kind enough to continue to talk with me about ways in which we can share resources to achieve our respective objectives, such as this webinar.

A Webinar Invitation – Leveraging the 10-K

Are you ready? I’m going to be talking about the 10-K again (this really is one of my favorite topics).

This time, I am very excited to because I will be participating in a webinar on how investor relations teams can leverage the 10-K to enhance communications with investors.

WebFilings will be hosting the session on Tuesday, January 11 at 2 pm ET / 1 pm CT / 11 am PT. You can register by clicking here.

On the webinar, I plan to offer ideas on why a company should integrate other investor communication tools with the 10-K (and 10-Qs) as well as how it can do so to help achieve “best-in-class” investor communications. WebFilings’ Managing Director Mike Sellberg will introduce participants to capabilities of the WebFilings tool that can support the integration of the various communications.

Best of all, the material will be applicable to companies across industries. But insurance company IROs will get a bonus, as I plan to illustrate my comments with examples from industry-relevant 10-Ks.

Full Disclosure: In November, I posted an item about WebFilings and the potential value of their tool for investor relations. I have no business relationship with WebFilings, but they have been kind enough to continue to talk with me about ways in which we can share resources to achieve our respective objectives. This webinar will be our first try.

Holiday Wishes

Best wishes to all for a restful holiday and a great new year.

Heather

The Elephant in the Room – One Investor Concern for 2011 and 2012

Looming behind the various predictions of a turn in commercial lines pricing at some point in 2011 or 2012 is an “elephant” many companies find hard to discuss – reserve adequacy.

Based on prior insurance market cycles, commercial lines insurers and reinsurers can be expected to report adverse development in the quarters before and after pricing starts to turn.

Wall Street knows that the swing from favorable to adverse development is coming, as several analysts have reaffirmed to me in recent weeks. In the minds of insurance investors, the question isn’t whether there will be a swing to adverse development, it’s when it will happen and which companies will see it first.

Use Strategic Communications to Get Ahead of the Curve

Since the “when” and “which insurers” aren’t known — unless a company sets the stage appropriately – investors are prepared to treat each new report of adverse development as a negative surprise!

And Wall Street doesn’t respond well to these announcements. In one case in the third quarter, a company lost about $200 million in market value in one day when it reported an almost immaterial level of adverse development.

Using strategic (fully disclosed) communications to appropriately manage market expectations may be an insurance company’s only defense against short-term reactions of this sort. (The underlying reality of corporate performance and reserve adequacy is established over multiple years — in the long run, the strategic vision communicated by management must correlate with the reported financials.)

The more expansive year-end communications are one of the best opportunities for insurance company investor relations teams (from the CEO on down) to put information out “ahead of the curve,” to help cushion the surprise.

Practice Ways to Address the Issue with Investors Continue reading

From Q4 Web Systems: Useful Website Tips

Excellent insight from Q4 Web Systems: Beyond the pdf: Alternative Ways to Present Content Effectively on your IR Website

Excellent ideas for consideration.  In particular, I strongly agree with providing materials in topical groupings. Website visitors do not necessarily know (or care) when material became available, or what channel was used for distribution (SEC filings vs. news).

Visitors are much more like to know the topic in which they are interested, e.g., third-quarter earnings, a merger, etc., so groupings work well.

Honored

I love what I do!

When I started this blog earlier this year, I had little idea how much I would enjoy the opportunity to share my ideas about investor relations — and specifically investor relations for insurance companies — and be a part of the dialog on best practices.

Today’s announcement that I have been asked to be a contributor to IR Web Report, which opens up a whole new world of potential readers, is both very exciting and quite an honor. IR Web Report is long-standing source of excellent advice on online investor relations communications.

Also, congrats to the other contributors, I’m looking forward to learning more from all of you.

Dominic … My thanks to you

In Defense of IR Departments

Twice in the past week, larger companies have faced premature disclosure of material news because of poor website controls and procedures. The specifics have been widely reported (IRWebReport’s posts offer a summary of the various events).

As a former corporate IRO, I feel compelled to step up to the table to defend over-worked investor relations teams. These teams are being forced to cobble together less-than-ideal web solutions because of a lack of resources (both time and money) and the low priority their needs are given by corporate IT departments. When problems like these arise, the IR team may share some of the responsibility, but they do not deserve full blame.

From my view, it is more important that these recent events serve as a wake-up call to C-suite executives and board members.

Isn’t it time company’s give investor relations departments access to the right resources — internally and externally — if only to avoid unnecessary damage to corporate reputations. (We won’t dwell on the myriad of positive reasons for giving IR additional resources, e.g., improving valuation, etc.)

Quick Tip: WebFilings just for IR

WebFilings — which I initially discussed in this post — has added an item to their blog called “Investor Relations: An Early Fan of WebFilings.”

I’ll admit one reason I like their post is because of the kind things they said about me.  Thanks! (Remember — I have no business relationship with the organization.)

More important, WebFilings makes a key point.  They note that their solution can be adopted solely for the documents managed by the investor relations team, creating tremendous advantages. (It does not need to be simultaneously implemented for the 10-Ks and 10-Qs).

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